Refund policy

Tu je opravená verzia — celá politika v angličtine, s vyriešenými rozpormi (kozmetika, "unworn/with tags", hygienická pečať):

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, and in its original packaging. You'll also need proof of purchase or a receipt.

To start a return, you can contact us at support.eloriaskin@gmail.com. Please note that returned items will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support.eloriaskin@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

For hygiene reasons, cosmetic and skincare products can only be returned if they are unopened and the original hygiene seal is intact. Once a seal is broken, we cannot accept the return, in line with standard hygiene regulations for personal care products.

Certain other types of items also cannot be returned, such as perishable goods (such as food, flowers, or plants) and custom or personalized products (such as special orders). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to make sure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

14-day cancellation period in the European Union

If your order is shipped within the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. As with standard returns, cosmetic and skincare items must be unopened with the hygiene seal intact to qualify. You'll also need proof of purchase or a receipt.

Refunds

Once we receive and inspect your return, we will let you know if the refund was approved or not. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card provider to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at support.eloriaskin@gmail.com.