Legal notice
Return & Cancellation Policy
30-Day Return Policy
We want you to love your purchase. If you're not fully satisfied, you may return unopened and unused products within 30 days of delivery for a full refund.
Conditions for Returns
- Product must be unused, unopened, and in original packaging
- Proof of purchase (order number or receipt) is required
- Due to hygiene reasons, opened or used skincare products cannot be returned unless defective
How to Start a Return
Contact us at [tvoj email] with your order number and reason for return. We'll provide you with return instructions within 24-48 hours.
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds will be processed to your original payment method within 5-10 business days.
Order Cancellations
Orders can be cancelled free of charge within [napr. 12 hodín / same day] of placing the order, as long as it hasn't yet been shipped. To cancel, contact us immediately at [tvoj email] with your order number.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the issue. We'll offer a replacement or full refund at no additional cost to you.
Non-Returnable Items
Gift cards and final sale/clearance items are not eligible for return.